What type of information we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, if you write to us, we collect the Internet protocol (IP) address used to connect your computer to the Internet, e-mail address, booking history, and any information you provide to us. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect, when applicable, personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

We collect such Non-personal and Personal Information for the following purposes:

• To provide and operate the Services;

• To provide our Users with ongoing customer assistance and technical support;

• To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

• To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

• To comply with any applicable laws and regulations.

 

How do we store, use, share and disclose your site visitors' personal information?

Our website is hosted by a company that provides us with the online platform that allows us to promote our services to you. Your data may be stored with them. If so, they store your data on secure servers behind a firewall.

 

All direct payment gateways offered on our website and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

​Payment card details are not retained by BritClass as payments are processed directly by Paypal or iZettle.

 

How do we communicate with our visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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How do we use cookies and other tracking tools?

We use third-party services, such as Google Analytics or other applications, placing cookies or utilising other tracking technologies only to improve our customer’s experience.

 

How can our site visitors' withdraw their consent?

If you don’t want us to process your data anymore, please contact us at info@britclass.com.

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Your data protection rights
Under data protection law, you have rights including:

- Your right of access - You have the right to ask us for copies of your personal information. 
- Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

- Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 
- Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 
- Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
 

Privacy policy updates

We reserve the right to modify this privacy policy at any time to comply with any applicable laws and regulations, so please feel free to review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use or disclose it.

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Questions and your contact information

If you would like to access, correct, amend or delete any personal information we have about you, please contact us:

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How to contact us

Andre Perrucci

Data Protection Officer (CIPP/E 000412364I)

Email: info@britclass.com

Phone: 07590 566994

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If you have any concerns about our use of your personal information, you can also complain to the Information Commissioner’s Office - ICO:            

Website: www.ico.org.uk

Helpline: 0303 123 1113

Wycliffe House - Water Lane - Wilmslow
Cheshire - SK9 5AF

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Date of last review: 03/Mar/2023