Terms & Conditions
Bookings
For any bookings to pick up within 24hrs, please call us on +44 7590 566994 if you are in the UK.
Passengers are strongly advised to give enough time for their journey, especially passengers travelling to an airport.
It is a Customer/ Passenger responsibility to ensure that the information being passed to us is accurate. Please ensure you provide us with your arrival time and which day into the UK.
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Pick- ups
From home, hotel, offices and other venues 10 minutes free of charge waiting time is guaranteed.
From airports 45 minutes free of charge guaranteed from the landing time, after that the charge will be £20 per hour.
Please note babies are counted as passengers. This is important when considering the size of the vehicle you wish to choose.
Type of vehicle
It is the passenger’s responsibility to ensure that they order the correct type of vehicle when booking their transfer in order to carry the numbers of passengers and luggage.
We reserve the right to refuse any passenger our services due to a passenger having excess luggage which could result in the vehicle being unsafe on the road.
We reserve the right to send you an upgraded vehicle than the one originally chosen by you if it is unavailable at that time.
Please note all our vehicles are smoke free.
Health & Safety
Seatbelts: All passengers must wear seat belts.
Passenger capacity and luggage: Our vehicles have the capacity for carrying passengers and luggage as set out below. A child counts as one passenger. Please note that individual items of luggage weighing in excess of 20Kg may be refused and all luggage must be placed in the boot/trunk and not on seats.
Saloon cars (Business and First Class): up to 3 passengers + 2 suitcases.
Business MPVs: up to 6-7 passengers + 5-6 suitcases.
Average suitcase sizes are 25 x 44 x 67 cm or 10 x 17 x 26 inches.
Animals: No animal may be carried without prior consent and this will usually be restricted to domestic animals housed securely in a suitable carrying case that is in good repair. Guide dogs and hearing dogs are welcome, provided we are given a minimum of 48 hours’ notice.
Child seats:
(a) As a Private Hire Company the law regarding the supply of child seats applies.
(b) A request for a child seat must be made at the time of booking. While every effort will be made to fulfil a request, failure to do so does not constitute breach of contract.
(c) If you do not request a child seat at the time of booking and wish to use your own, you will remain responsible for it and must remove it from the vehicle at the destination. You remain responsible for the storage of your own child seat at the airport if you do not take it with you on your onward journey.
(d) If you use your own child seat, you remain responsible for fitting it correctly and safely in our vehicle and you must remove the child seat at the destination without damage to the interior of the vehicle.
Fitness to travel: Any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat to the driver, the vehicle or other passengers may be refused travel.
Damage to vehicles: If, as a result of passengers’ actions, a vehicle is damaged or soiled, the person who made the booking will be charged for restoring the vehicle and for losses incurred whilst the vehicle was unusable.
A strict no smoking or eating policy applies to all our vehicles.
Booking Confirmations
When you book an 'Airport Transfer' online or over the phone, you will receive a confirmation e-mail which will have all the details that you have provided us with regard to your journey. It is your responsibility to check that the information received by us is correct. Once we have assigned a driver for your journey, you will receive another email which will contain the driver's name and phone number. You must be able to present that e-mail to your driver before you board the vehicle as failure to do so will result in the booking being forfeited.
Prices
Prices quoted are calculated taking into account the distance, time and the number of passengers travelling in a particular journey. Please note that additional charge will apply to extra services provided such, as additional pick ups and drop offs etc.
Payments
Payments can be made by debit card or credit card.
Additional Drop offs and Pick ups
Additional drop offs and pickups will be charged per mile with a minimum fee of £5 per diversion.
Cancellation policy
We do not charge cancellation fees if you cancel the booking with more than 24 hours prior to the pick-up time.
If a booking is cancelled by the Customer within 24 hours from the start of the period of hire, BritClass reserves the right to charge 100% of the fee.
In case of a no show of the passenger after 2 hours at the airport, or 15min at the pick-up address, BritClass reserves the right to charge in full.
Missed flights
If the passenger misses a flight, please contact us on +44 7590 566994 so that we can immediately notify the driver. However, if the passenger wishes to take a later flight we will arrange a service for a new date and time at no extra cost.
BritClass does not accept any responsibility for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.
Routes
The driver is entitled to take the route to the destination by considering the following facts: the traffic, time, road closures and diversions.
No Show
If a passenger books a private car pick up from an airport, home, hotel or other private address and fails to meet the driver after 15 minutes in the agreed area and does not make contact to inform, their status will be considered as a no show.
No responsibilities for costs will be refunded to any passenger who does not wait for their driver.
Please call us on +44 7590 566994 if you cannot locate our driver at the appointed meeting point.
Waiting Time Charges
For pick ups from all the airports, 45 minutes free of charge guaranteed from the landing time, after that the charge will be £20 per hour irrespective of reason.
For pick ups from home, hotels, offices or any other venues, we do not charge for 10 minutes from the actual booking time. Any further waiting time will be charged at £20per hour irrespective of reason from the very first minute and not the 11th minute.
Flight delays are exempt from these charges.
Additional Passengers and Luggage
Additional passengers and luggages may be added with the permission of BritClass representative to the car ordered but not exceeding the numbers per vehicle type ordered.
Additional Drop offs and Pick ups
Additional drop offs and pickups will be charged on the per mile basis or at a minimum fee of £5 whichever is greater.
Re-booking Policy
Customers can re-book their journey via phone, email or the website. You will receive the confirmation email for your booking. By law, the drivers are not permitted to take any bookings directly and therefore all the bookings must be made through the mediums mentioned above.
Amendment Policy
Customers can amend their bookings via phone or e-mail. You will receive a confirmation e-mail with the amended details. No amendments must be made with the driver directly in any case.
Liabilities
BritClass will accept no liability for any missed flights, severe traffic delays, road closures, accidents, breakdowns, extreme weather conditions or any circumstances that were unforeseen. If there are unpredicted traffic delays passengers are advised to arrive at the airport terminal at least 2 hours prior to the flight departure. The company will not be held liable if a minimum of 2 hours check-in time was not allowed and the customer misses the flight due to this. The company will not be held responsible if the passengers do not wait for their driver and arrange an alternative transport. No refund will be given in this case. The customers are responsible for giving us their pick up 'IN THE UK'.
BritClass uses its own vehicles but may use third party companies too.
BritClass will not accept any responsibility for loss or damage to any luggage or property carried in our vehicles.
